For law firms and legal-sector businesses
We bring the clients, build the systems, hire the team and run the numbers.You run the firm.
Avolve is the growth partner behind law firms that want to be several times bigger. Five departments plugged into your firm and operated by us, against one plan and one set of numbers, so the business grows 5–10x in a fraction of the time it would take to build those functions yourself.
The five departments
Built by operators who run a law firm and the claims, technology and marketing businesses around it.
The five departments
Everything a firm needs to scale, run as one plan.
Each department removes a specific limit on growth. Together, against one set of numbers, they let a firm grow without the founders in the middle of every decision.
Why Avolve
Three ways to scale a firm. Only one of them lets you step back.
You can build the departments yourself, you can buy pieces from agencies, software vendors and recruiters, or you can plug in a team that does all five as one plan.
| Build it yourself | Agencies and vendors | Avolve | |
|---|---|---|---|
| Time to get all five functions running | Years of hiring, tooling and trial and error | Months per vendor, each starting from zero | Weeks. The departments already exist |
| Who coordinates marketing, systems, team and data | You | You | Us, against one plan |
| Marketing measured by | Whatever the hire reports | Clicks, leads, impressions | Cost per signed client |
| Technology | Off-the-shelf, worked around in spreadsheets | A project that ends at handover | Bespoke, built and run by our engineers |
| Hiring and processes | Founders interview everyone | Recruiter sends CVs, processes still in heads | Roles planned, hired, onboarded and managed |
| Compliance | The COLP, after hours | A consultant's policy pack, unread | Obligations owned, sign-offs logged, files reviewed |
| Numbers | Six spreadsheets | One report per vendor | One metric dictionary, one weekly review |
| Founder involvement | In every decision | Managing the vendors | Setting direction |
What you get
Step back. Let the business grow.
Most firms trying to scale are limited by the founders' hours. Every hire, every system and every campaign runs through them. We take those five functions on as departments, so the firm grows on its own capacity rather than yours.
Five departments, one plan, one team
Marketing brings the volume, technology carries it, operations staffs it, compliance keeps it safe, data measures all of it. One team, one plan, one weekly review. No agency, dev shop and recruiter pulling in different directions.
Built for regulated legal work
SRA and FCA obligations, client money, financial promotions, complaints handling and audit trails are the starting assumptions, and compliance is a department in the plan rather than a review bolted on at the end.
A fraction of the time
Growing 5–10x normally takes years, because the departments have to be built before they can perform. Ours already exist. Diagnostic in two weeks, first department live within six, all five running inside a quarter.
We stay and we run it
We operate what we build, manage what we set up and review the numbers with you every week. An operating partnership, not a project that ends at handover.
How we work
From where the firm is to where you want it.
Diagnostic
We sit inside the firm: where clients come from and what they cost, how matters move and where the hours go, who the founders are still covering for, and what the numbers actually say. You get a written picture of the operation and the gap to the target.
Growth plan
One plan across all five departments: the client volume, the systems needed to carry it, the roles and hiring schedule, the regulatory cover, the reporting, the order it happens in, what it costs and what it returns. Signed off before anything starts.
Install and run
Departments go live in the order the plan needs, usually marketing, compliance and data first. Every week you see the numbers move. Every month the plan is reviewed against them and adjusted. You step further back as the machine takes the weight.
Why we can say this
We run this model inside our own businesses.
Avolve did not start as an agency. It started as the team running a law firm and the claims, technology and marketing operations around it. The affiliate network, the bespoke case systems, the hiring pipeline and the reporting stack described on this site are the ones we built for ourselves first, because nothing off the shelf could carry the volume. Now we install the same departments in other firms.
Regulated, volume-driven work is our home
Claims handling, client onboarding at scale, lender and defendant correspondence, complaints, SRA and FCA obligations and audit trails. The work most agencies have never seen from the inside.
We build our own technology
Case management, diallers, onboarding and e-sign, document AI, call review, introducer portals, fraud scoring and reporting, all built by our own engineers and running in live legal and claims operations. Every one of them exists because a firm we operate needed it.
We have hired the teams
Case handlers, paralegals, fee earners, compliance, finance and customer service, sourced and onboarded into growing operations, with the processes that let them work without founder oversight.
What we've built
Systems we have shipped for legal and claims operations.
Every bespoke build starts from something we have already put into production for a firm we run. These are the kinds of system our engineers have delivered, described by what they do rather than what they are called.
Diallers and telephony
Compliant outbound and inbound calling for teams that live on the phone.
- Browser-based progressive dialler with smart queues that prioritise by case value and refill themselves
- TPS and CTPS screening, calling windows, retry rules and caller-ID pools enforced on every dial
- Call recording, transcripts, SMS from the call screen and a live supervisor dashboard
Case management and CRM
Matter pipelines built around how the firm's work actually moves.
- Claim and matter state machines with audit trails, verification queues and bulk actions
- Staff portals and branded client portals running on the same case data
- Lender and defendant complaints sent, tracked and reconciled, including refunds
Client onboarding and e-sign
From first enquiry to signed letter of authority without a handler chasing.
- Multi-step sign-up and eligibility flows with consent capture and magic-link login
- Generated LOA, CFA, DBA and terms documents signed and stored automatically
- Automated chasing of unsigned documents across SMS, email, WhatsApp and voice
Introducer and affiliate portals
Partner channels that scale without losing track of where a lead came from.
- A branded submission site for every introducer with signed, tamper-evident lead delivery
- First-touch and last-touch attribution with UTMs and click IDs on every lead
- Admin area for lead source, partner performance, ad analytics and messaging
Fraud detection and lead validation
Every lead checked before it costs money or reaches the team.
- Identity verification gate that layers vendor signals before a credit check is run
- Device fingerprinting and behavioural signals such as paste detection and field timing
- A 0 to 100 legitimacy score with reason codes, plus duplicate and suppression checks
Document and correspondence AI
The post read, classified and applied to the right case, with a person checking the edge cases.
- Inbound lender responses picked up from the mailbox, OCR'd, classified and matched to the matter
- DSAR packs split into individual agreements with page-level evidence for every extracted fact
- Complaint and redress letters drafted by AI from the case file and reviewed before sending
Call quality review
Every recorded call reviewed, not a sample.
- Speaker-separated transcription and scoring against checks each firm defines
- Campaigns, teams, review queues and coaching views for team leads
- Compliance breaches flagged and routed while they can still be fixed
Voice AI and multichannel outreach
Routine conversations handled by machines, handed to people when it matters.
- Conversational voice agents on the firm's phone lines with clean human handover
- Outreach sequences across SMS, email, WhatsApp, RCS and voice that adapt to the client
- Signing and response events detected automatically so the chasing stops when it should
Marketing and lead capture
Landing pages and funnels built for regulated claims marketing.
- Claims landing pages written to CMC and FCA rules that rank in search and AI answers
- Conversion tracking with A/B and bandit testing built into the site
- Meta and ad analytics alongside lead data in one admin view
Reporting and dashboards
One set of numbers, available to the people who need them without a data team.
- Plain-English questions answered from live case data with read-only SQL
- Branded PDF and daily or weekly KPI reports delivered to leadership automatically
- Case-value tiering and reallocation so the highest-value work gets the right handlers
Payments and collections
Taking money and chasing it, built into the case rather than bolted on.
- Card, direct debit and PayPal payments and subscriptions inside client portals
- Multi-step chase sequences across brands run from a shared engine
- Payment and refund events reconciled back to the matter
Internal tooling and automation
The unglamorous systems that let a small team run a large operation.
- Ops tasks raised automatically from case events into the team's task tracker
- Compliance workspaces for introducer due diligence, agreements and funnel audits
- Chat-based ops assistants that report, answer questions and take instructions from the team
FAQ
Questions, answered.
Two weeks to a growth plan for the firm.
Tell us where the growth is blocked. We'll run the diagnostic and come back with a written plan across all five departments, what it costs and what it returns.
Book a diagnostic