Bespoke build
Technology
Systems designed around your firm and your project, built and run by our own engineers.
Off-the-shelf software forces the firm to work the way the software does. We do the opposite. Our engineers map how your matters actually move, then build the systems that carry that process at ten times the volume: case management, intake and e-signature, client communication, document reading, correspondence handling, call review and voice agents. Every build is specified from the project, connected to the tools you already use, and run by us once it is live.
The problem
The firm has outgrown its tools. Case handlers work around the practice management system in spreadsheets, correspondence is read and re-keyed by hand, and every increase in volume needs a matching increase in admin headcount.
Who it's for
Firms whose growth is blocked by manual work, disconnected tools, or a practice management system that was never built for their volume or their type of matter.
What you get
A system that fits the firm exactly, absorbs the volume growth brings without matching headcount, and keeps improving because the engineers who built it are still running it.
What the department does
Bespoke case management and workflow
Matter pipelines built around your stages, your documents and your deadlines, including the exceptions the team currently handles by memory. Anything the system cannot progress is raised as a task with the context needed to resolve it.
Intake, onboarding and client portal
Eligibility checks, e-signature, identity verification, document upload and a client portal that answers the 'what's happening with my case' calls before they are made.
Document and correspondence AI
Inbound letters, lender and defendant responses, DSAR results and court documents read, classified and applied to the right matter automatically, then checked by a person before anything goes to the client.
Automated client communication
Stage-triggered SMS, email and letters, so clients hear from the firm at every milestone without a handler writing it, and complaints about silence stop.
Voice and call quality AI
Conversational voice agents that answer and make routine calls and hand over cleanly when a person is needed. Every recorded call transcribed and scored against your scripts and compliance standards rather than a 2% sample.
Integrations with what you already run
Practice management, telephony, e-signature, payments, accounting and reporting connected rather than replaced. Data stays in the UK, every automated action is logged, and the audit trail is built in from day one.
How it runs
Process mapping
We sit with the people doing the work and map how matters actually move, where the hours go and where the errors happen. The specification comes from that, not from a feature list.
Build and release in stages
The highest-value part ships first, usually intake or correspondence handling, so the firm feels the benefit before the full system is finished.
Run and improve
We host it, monitor it and keep building. Findings from the data department turn into changes in the system, month after month.
What you receive
- Written specification built from your actual process, signed off before build
- Working software in weeks, released in stages you can use immediately
- Hosting, monitoring, security and backups handled by us
- Integrations with your existing practice management and telephony
- Full audit logging of every automated action
- Ongoing engineering: changes, improvements and new features as the plan needs them
What it looks like
A firm handling financial mis-selling claims receives thousands of lender responses a month, each read and keyed by hand. We build a pipeline that reads every response, classifies it, updates the matter and drafts the client update, with a handler checking the exceptions rather than processing the whole pile. The same team now handles many times the volume, and the firm's regulatory audit trail is complete for the first time.
The other departments
Is technology where growth is blocked?
Book a two-week diagnostic. You'll get a written plan for this department, what it costs and what it should return.
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